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IDProjectCategoryView StatusLast Update
0000159BirdFont[All Projects] BirdFontpublic2018-11-05 20:15
ReporterThe Mouse AvengerAssigned To 
PriorityurgentSeveritycrashReproducibilityalways
Status newResolutionopen 
PlatformOSWindowsOS Version7
Product Version 
Target VersionFixed in Version 
Summary0000159: Birdfont stalls, doesn't respond, & crashes when I try to import PNG
DescriptionI installed Birdfont this afternoon, & after some preliminary exploration of the software, I tried to import a PNG file as a background image for reference while working on a new font. At first, everything seemed to be going smoothly when I started progressing through a path of folders in my Documents to the one that contained the PNG file I wanted to import...but about halfway through, when one of the folders was trying to load, Birdfont froze & stopped responding. I closed out Birdfont, then opened it back up, & tried to import the PNG file again...but this time, I couldn't even load any of the computer folders, before the program froze & stopped responding again! I tried this whole process again a few more times after uninstalling & reinstalling Birdfont, but to no avail. :-( Please, can someone fix this bug, or otherwise solve this problem for me? Any assistance would be greatly appreciated! :-)

P.S.: I included a copy of the PNG file that I'm trying to import as a background image.
TagsNo tags attached.

Activities

The Mouse Avenger

2018-10-26 03:10

reporter  

johan

2018-10-26 14:12

administrator   ~0000572

Thank you for your report. I will try to reproduce this. Are you using version 3.12.10?

johan

2018-10-26 17:02

administrator   ~0000573

Last edited: 2018-10-26 17:03

View 2 revisions

I have tried a few things but I did not manage to find a way to crash birdfont. Can you send me the settings file for birdfont? You can find it here:
C:\Users\your user name\AppData\Local\birdfont the file has the name settings.

The Mouse Avenger

2018-10-26 17:06

reporter   ~0000574

I'm using 3.14.3. :-) Thanks again!

johan

2018-10-26 17:10

administrator   ~0000575

Thank you for the update. Can you attach the settings file?

The Mouse Avenger

2018-10-26 19:46

reporter   ~0000576

Where do I find it? :-?

johan

2018-10-26 19:50

administrator   ~0000577

C:\Users\your user name\AppData\Local\birdfont the file has the name settings.

The Mouse Avenger

2018-10-26 20:26

reporter   ~0000578

OK, thanks! ^_^ I found it, & here it is! :-)

settings (109 bytes)
# BirdFont settings
# Version: 1.0
theme "dark.theme"
last_file "C:\msys32\home\johan/.bf"
theme_version "1"
settings (109 bytes)

johan

2018-10-26 20:44

administrator   ~0000579

Thank you. Can you try deleting it and running birdfont again?

The Mouse Avenger

2018-10-26 20:49

reporter   ~0000580

I suppose I could. :-)

The Mouse Avenger

2018-10-26 20:55

reporter   ~0000581

(tries again after deleting the settings file, but the same problem occurs)

No, it didn't work. :-(

johan

2018-10-26 20:59

administrator   ~0000582

Thank you. Does the problem occur if you create a new font as well?

The Mouse Avenger

2018-10-26 21:21

reporter   ~0000583

Yes, it does, I'm afraid. :-(

johan

2018-10-26 22:10

administrator   ~0000584

I have not heard of anything like this before. Can you generate a log file and send it to me? Here are the steps to do that:
1. Open the Windows terminal: search for cmd
2. Go to the Birdfont program folder: cd "C:\Program Files (x86)\Birdfont" (or another folder if you have installed Birdfont in another location).
3. Run birdfont.exe --log
4. Open a font in Birdfont
5. Send me the log file, it should appear in C:\Users\Your User Name\AppData\Local\birdfont

The Mouse Avenger

2018-10-26 23:28

reporter   ~0000585

It might be a little easier for me to follow all those instructions if I had a visual guide, like screenshots of all the individual steps--I'm kinda paranoid about accidentally messing something up on my computer, since I've never done this kind of thing before. ^^;; Thanks again!

johan

2018-10-27 00:00

administrator   ~0000586

I have attached a screenshot for each step.
Cheers

Screenshots.zip (2,852,693 bytes)

The Mouse Avenger

2018-10-27 00:11

reporter   ~0000587

Thanks a bunch! (goes to open the file, & look at the screenshots)

I'll tell you how it goes. :-)

The Mouse Avenger

2018-10-27 00:54

reporter   ~0000588

I followed all the steps, & tried again, but the log file didn't even generate. :-(

johan

2018-10-27 00:57

administrator   ~0000589

Thank you for the update. I will write better code for generating log files tomorrow.

The Mouse Avenger

2018-10-27 01:17

reporter   ~0000590

Thank you! :-) Is there anything you can do to fix the freezing, crashing, & unsuccessful importing of PNG background images, too?

The Mouse Avenger

2018-10-27 19:35

reporter   ~0000591

So, how goes the bug-fixing, Mr. Johan :-) All well?

johan

2018-10-27 19:38

administrator   ~0000592

Hi

I have not managed to reproduce the problem but I hope you can help me with some testing when the new logging system is in place.

The Mouse Avenger

2018-10-27 21:20

reporter   ~0000593

Okay, will do! ^_^

johan

2018-10-27 21:58

administrator   ~0000594

Hi
The compilation seems to take forever on my older rig but I have finally managed to create a version with GUI support for creating log files.
See: https://birdfont.org/download/birdfont-3.14.4-free.exe

Please open settings, click on "Write log to ..." and send me the log file.

Cheers

The Mouse Avenger

2018-10-28 02:17

reporter   ~0000595

OK, thanks! ^_^ Will do!

(goes off to do so)

The Mouse Avenger

2018-10-28 02:46

reporter   ~0000596

I clicked on the new setting to allow Birdfont to send a log file, but it didn't make one when I tried importing the PNG file again. :-( Also, the setting says, "Write file to C:\Users\USER\AppData\Local\birdfont\birdfont_timestamp.log", but I don't have an AppData folder, or any of the subfolders, on my hard drive. :-( What should we do now?

johan

2018-10-28 13:16

administrator   ~0000597

Here's how to show the AppData folder in Windows.

    Go to Windows Explorer.
    Open the C: drive.
    Click Organize on the menu bar.
    Select Folder and Search options.
    Select the View tab.
    Under Files and Folders > Hidden files and folders, select the option to Show hidden files, folders and drives.
    Click OK.

johan

2018-11-03 16:34

administrator   ~0000598

Last edited: 2018-11-05 20:15

View 2 revisions

Hi
Have you found the log file?

Issue History

Date Modified Username Field Change
2018-10-26 03:10 The Mouse Avenger New Issue
2018-10-26 03:10 The Mouse Avenger File Added: the_great_mouse_detective_-_title_logo.png
2018-10-26 14:12 johan Note Added: 0000572
2018-10-26 17:02 johan Note Added: 0000573
2018-10-26 17:03 johan Note Edited: 0000573 View Revisions
2018-10-26 17:06 The Mouse Avenger Note Added: 0000574
2018-10-26 17:10 johan Note Added: 0000575
2018-10-26 19:46 The Mouse Avenger Note Added: 0000576
2018-10-26 19:50 johan Note Added: 0000577
2018-10-26 20:26 The Mouse Avenger File Added: settings
2018-10-26 20:26 The Mouse Avenger Note Added: 0000578
2018-10-26 20:44 johan Note Added: 0000579
2018-10-26 20:49 The Mouse Avenger Note Added: 0000580
2018-10-26 20:55 The Mouse Avenger Note Added: 0000581
2018-10-26 20:59 johan Note Added: 0000582
2018-10-26 21:21 The Mouse Avenger Note Added: 0000583
2018-10-26 22:10 johan Note Added: 0000584
2018-10-26 23:28 The Mouse Avenger Note Added: 0000585
2018-10-27 00:00 johan File Added: Screenshots.zip
2018-10-27 00:00 johan Note Added: 0000586
2018-10-27 00:11 The Mouse Avenger Note Added: 0000587
2018-10-27 00:54 The Mouse Avenger Note Added: 0000588
2018-10-27 00:57 johan Note Added: 0000589
2018-10-27 01:17 The Mouse Avenger Note Added: 0000590
2018-10-27 19:35 The Mouse Avenger Note Added: 0000591
2018-10-27 19:38 johan Note Added: 0000592
2018-10-27 21:20 The Mouse Avenger Note Added: 0000593
2018-10-27 21:58 johan Note Added: 0000594
2018-10-28 02:17 The Mouse Avenger Note Added: 0000595
2018-10-28 02:46 The Mouse Avenger Note Added: 0000596
2018-10-28 13:16 johan Note Added: 0000597
2018-11-03 16:34 johan Note Added: 0000598
2018-11-05 20:15 johan Note Edited: 0000598 View Revisions